TERMS & CONDITIONS

March 01, 2026 SH TRAVEL CORPORATION

Villa 323 Balagtas Royale Mansion

168 Balagtas Street, Pasay City

sales@shtravelph.com; admin@shtravelph.com

09696327000/ 09696321000/ 09276645000

By accessing this website and booking travel services with SH TRAVEL CORPORATION,

you agree to the following Terms & Conditions.

1. Nature of Services

SH TRAVEL CORPORATION acts solely as an intermediary between clients and third-party service providers such as airlines, hotels, tour operators, cruise lines, transport companies, and insurance providers. We do not own or operate these services unless expressly stated.

2. Booking & Payment

• All bookings are subject to availability and confirmation.

• A deposit may be required to secure reservations.

• Full payment is required before ticket issuance or final confirmation.

• Prices may change prior to full payment due to supplier adjustments or currency fluctuations.

• Unpaid bookings may be automatically cancelled.

3. Pricing & Inclusions

Prices include only the services stated in your official quotation or invoice.

Unless specified, prices exclude:

• Visa fees

• Travel insurance

• Philippine travel tax

• Terminal fees

• Personal expenses

• Optional tours

  Government taxes and supplier surcharges may change without prior notice.

4. Changes & Amendments

• Amendments are subject to availability and supplier rules.

• Fare differences and administrative fees may apply.

• Some promotional fares are strictly non-changeable.

5. Travel Documents

Passengers are responsible for:

• Passport validity (at least six (6) months beyond travel date)

• Required visas

• Health or vaccination certificates

• Compliance with immigration regulations

   We are not liable for denied boarding or entry due to incomplete documentation.

6. Limitation of Liability

To the extent permitted by Philippine law:

• We are not liable for acts, errors, delays, or negligence of third-party suppliers.

• We are not responsible for flight cancellations, hotel overbookings, lost baggage, or force   

   majeure events.

• Our liability is limited to the amount paid directly to our agency.

7. Force Majeure

We are not liable for failure to perform obligations due to events beyond our control, including:

• Natural disasters

• Typhoons or earthquakes

• Government restrictions

• Public health emergencies

• Airline operational disruptions

Refunds or credits will depend on supplier policies.

8. Governing Law

These Terms are governed by the laws of the Republic of the Philippines. Disputes shall be filed in the proper courts of [City], Philippines.

In compliance with the Data Privacy Act of 2012 (RA 10173)

SH TRAVEL CORPORATION respects your privacy and is committed to protecting your personal data.

1. Information We Collect

We may collect:

• Full name

• Date of birth

• Contact details

• Passport information

• Billing details

• Travel preferences

Business Documents: (For Visa Application purposes)

• Income Tax Return

• Bank Certificate

2. Purpose of Collection

Your information is collected for:

• Processing travel bookings

• Issuing tickets and confirmations

• Visa assistance

• Customer support

• Legal and regulatory compliance

3. Data Sharing

Your personal information may be shared with:

• Airlines

• Hotels

• Tour operators

• Insurance providers

• Government authorities (if required)

   Data is shared strictly for travel processing purposes.

4. Data Protection

We implement reasonable organizational, physical, and technical security measures to protect your data against unauthorized access, disclosure, or misuse.

5. Data Retention

Personal data is retained only as long as necessary for business, legal, and regulatory purposes.

6. Your Rights

Under RA 10173, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion (subject to legal limitations)

• Withdraw consent

Requests may be sent to: sales@shtravelph.com; admin@shtravelph.com

7. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page.

SH TRAVEL CORPORATION

Effective Date: March 01, 2026

At SH TRAVEL CORPORATION, we strive to provide seamless travel experiences. We understand that plans may change, and this Return & Refund Policy outlines the terms and conditions regarding cancellations, changes, and refunds.

1. General Policy

All bookings made through our agency (including flights, hotels, tour packages, transportation, travel insurance, and other travel services) are subject to the terms and conditions of the respective airlines, hotels, tour operators, and service providers.

Refund eligibility depends on:

• The type of service booked

• Supplier’s cancellation policy

• Time of cancellation

• Promotional or discounted fare rules

2. Flight Bookings

• Airline tickets are subject to the fare rules of the issuing airline.

• Non-refundable tickets cannot be refunded but may be eligible for credit, depending on airline policy.

• Refundable tickets may incur airline cancellation fees.

• Our agency service fee of [Insert Amount] per ticket is non-refundable.

Refund processing time: Typically, 30-90 business days, depending on the airline.

3. Hotel Bookings

• Refund eligibility depends on the hotel’s cancellation policy at the time of booking.

• Non-refundable or promotional rates are not eligible for refunds.

• Cancellations made after the allowed period may result in full or partial charges.

Refund processing time: 30-90 business days after confirmation from the hotel.

4. Tour Packages & Holiday Packages

• Cancellations made for group departures:

o 30+ days before departure: [Insert %] cancellation fee

o 15–29 days before departure: [Insert %] cancellation fee

o 7–14 days before departure: [Insert %] cancellation fee

o Less than 7 days before departure: No refund

Some components (such as special permits, event tickets, or promotional offers) may be non-refundable.

5. Visa & Travel Insurance Services

• Visa processing fees are non-refundable once the application has been submitted to the embassy  

   or consulate.

• Travel insurance premiums are non-refundable once the policy has been issued.

6. No-Show Policy

Failure to appear for a booked service (flight, hotel, or tour) without prior cancellation will be treated as a no-show and is non-refundable.

7. Force Majeure

We are not liable for cancellations, delays, or changes caused by circumstances beyond our control, including but not limited to:

• Natural disasters

• Government restrictions

• Political unrest

• Pandemics

• Airline operational disruptions

  Refunds in such cases will depend on the service provider’s policy.

8. Refund Processing

• Approved refunds will be processed using the original method of payment.

• Processing times vary depending on banks and third-party suppliers.

• Any transaction fees, currency exchange differences, or bank charges are non-refundable.

9. Amendments

Changes to bookings may be subject to:

• Suppliers change fees

• Fare differences

• Agency administrative fees

10. Contact Information

For cancellation or refund requests, please contact:

SH TRAVEL CORPORATION